"Declare that the default delivery time is to send YTO Express within 48 hours, and SF Express delivery is supported.

This process is only applicable to non-customized products (customized products are subject to the agreement of both parties. By default, non-quality problems are not supported. Return and exchange are not supported.

Return conditions

no return service is available for products under the following circumstances:

1. Used and artificially damaged goods

2. Quality problems caused by customers themselves

3. Goods received more than 7 days

4. The product list is not sent back, or the reason for return and the quantity of return are not indicated on the product list.

5. The outer packaging, accessories and gifts of the product are defective.

6. Customized products

return process

1. Please confirm whether the goods you want to return are returned or not.

2. Contact customer service to register relevant exchange information (please be sure to contact customer service staff)

3. Log in to your 1688 account to select the product and click return. The reason for refund is selected "and the seller has reached an agreement"

4. After the refund specialist agrees with your application, return the returned goods to the following address. (reject the payment on arrival!)

5. After sending the goods, you need to enter the return page again and click [fill in the logistics information] to fill in the logistics company, logistics order number and contact number.

6. After we receive your returned goods and pass the review (confirm that the accessories are complete without affecting the secondary sales), we will refund you within the specified time.

※ The return you applied for may be rejected because the application method does not comply with relevant regulations. Please contact customer service as soon as possible so as not to delay the refund progress.

Exchange process

due to the exchange problem, you need to confirm the inventory of the goods, so please contact the customer service staff to handle it.

※ Important note: You must bear the return shipping fee and the return shipping fee"