Warm Tip:

1. How many items are required for a batch? Do you support mixed batches? Are there any restrictions on the amount? How are the shipping costs calculated?
All products can be ordered with the minimum quantity indicated above, with no limit on the amount. We support mixed orders. Each product has a weight specified, and the shipping fee system will automatically calculate it when you order. There might be a slight error. If you have any questions, please contact our customer service immediately.

2. Are the shipments sent randomly? Can I choose the style?
Regarding the style and color issues, by default, we will send a mixed batch when ordering. If there are any specific requirements, friends can make notes at the time of ordering (there is a column to make notes when ordering together, write the product code, style, for example: Y1: black), we will try our best to meet your requirements, but there may be mistakes, and we hope everyone will understand. For large items, please make a note in the message, and for small items, they will be sent randomly. The color and style of the items will be sent randomly, but you can make notes, and we will try to match them according to what you write. If there are missing colors or styles, we will send them to you at random. Please forgive me! There is a column to make notes when ordering together.

 3. Customers who need to check their orders or view their orders, please send the order number or Alipay ID to the customer service, which will be convenient for order checking.

 How long will it take to arrive?

 In the Jiangsu, Zhejiang, Shanghai, and Anhui regions, it generally takes 1-2 days. For second-tier cities, it takes about 3 days. For third-tier cities, it takes about 4 days. For remote areas, it takes about 5 days.

 5、When will the shipment be made?

 About shipping: All courier deliveries are collected uniformly at 4 PM. After 4 PM, orders are generally shipped the day after tomorrow, as there are many orders to be processed and many customers need to make up shots, change addresses, so we will send them after we have sorted them! We will arrange the shipment as soon as possible! Hope

About quality issues and returns and exchanges

1. Within 15 days after receipt (the date of receipt of the shipment is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in time. Claims after this period will not be accepted. The defective product must be kept in its original packaging (please bring the packaging with you, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return 5-10 kilograms with ordinary logistics, and the shipping cost will be borne by our company. If there are violations, the shipping cost will be borne by yourself.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee it. If the color or style does not match, we will not provide exchanges or returns.

4. For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so our company will assume full responsibility, but this must be raised within 3 days after receipt and registered in the after-sales service form within 3 days. If no claim is made for damaged goods in transportation within 3 days after receipt, it will be deemed that the goods are received in good condition.

5. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.

The following conditions do not allow for exchanges or returns:
A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

7. After-sales service is a basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.
About the return and exchange of unsold goods

1. Within 15 days after receipt (the date of receipt of the shipping document is the standard), if there are unsold goods, our company will give a refund. Please contact the after-sales customer service before returning the goods, and please fill out the after-sales service form. Also, please include a detailed list of returns in the returned goods so that your return can be tracked and handled in a timely manner.

2. Returned goods must be in perfect packaging (please bring your own packaging, do not directly paste or write on the original factory box) to ensure that the packaging has not been opened, has not been used, and does not affect resale (otherwise, we will not exchange or refund).

3. If the customer specifies a color or style for the product, we will try our best to meet their needs. However, if the color or style does not match, we will not bear the freight costs.

4. Due to the long time for return and exchange provided by us, we regret that we are unable to offer a return or exchange for products that have been discontinued by our company.

5. For returns due to no quality issues, we offer a 20% discount on the refund. If the goods received by us are severely damaged, we will provide product images to the customer. The degree of use of the product received will be discussed with the after-sales service to resolve the issue.
Due to the freight differences for regions including Hong Kong, Macao, and Taiwan, if a customer needs to return or exchange an item, please contact our after-sales customer service first for assistance. Both parties can then negotiate a solution.
About Logistics
Provincial cities usually send goods by logistics, and Zhejiang's logistics services reach all over the country. As long as it's a city at or above the prefecture level, it's basically covered. For county-level cities, there's usually a transfer stop.