Purchase instructions:
about pre-sales issues
1: about how many batches, mixed batch supported? Is there a limit on the amount? How to calculate the freight? All products are OK according to the above minimum order quantity, the amount is not limited! Mixed Batch supported! Alipay transactions are supported! We have stated the weight of each product. The freight system will automatically calculate it when ordering. There may be some errors. Please contact customer service in time.
2: Are they sent randomly when shipping? Can I choose a style? There are two situations about styles and colors: one is products with color classification, please place an order according to your needs, and the warehouse will deliver the goods according to your order; the second is products without color classification. The color is mixed by default when the warehouse is distributed. If you have special requirements, you can note the style or color (there is a column to note when you place an order together, write the item number, style, for example: Y1: Black), we will try our best to help you match it as required, but it will inevitably be out of stock. I hope everyone can tolerate it. Write a message for large items. Note that small items are sent randomly. The color and style are sent randomly, but you can write a note. We will try our best to match it according to your writing. If there is no color or style, we will send it to you immediately. Please forgive me! There is a column to note when ordering together.
3: Are the products on the shelves available? What if there is a shortage? All our products are sold in stock, and the products that can be ordered are available on the page. Please rest assured to buy. Due to the large variety of products, the daily sales volume is relatively large, and very few products are out of stock due to their failure to be removed in time. Please understand that you will refund the products that are out of stock or not delivered at that time, please contact customer service in time after receiving the goods. We will not inform you here. Thank you for your understanding!
4: I have already paid. When can I deliver the goods and how long can I arrive?
When your items are relatively light, we recommend that you send express delivery. When ordering, the freight system will automatically calculate the freight according to the weight of the product. Generally, the goods arrive in Jiangsu, Zhejiang and Shanghai in 2-3 days, the arrival time in other provinces is about 3-7 days. The default express delivery of our factory is Yunda. If Yunda cannot reach the postal parcel, customers who need to take the parcel should contact the online customer service for confirmation in time to avoid unnecessary problems in the later period.
When you want a large number of products with heavy weight, we recommend that you send logistics. Logistics in Yiwu is almost all over the country. You can visit www.1556.net to check whether you are in your city; the freight for direct logistics to the city is about 10-25 yuan per piece, and it can arrive within 2-3 days after shipment; The freight for the city that needs transit is about 25-35 yuan per piece, and it can arrive within 5-7 days after shipment; the logistics freight is for reference only, and the charging standard of each consignment department shall prevail.
If you have specified logistics, please specify the logistics address and contact number in the remarks. If not, we will ship the goods randomly and try our best to send it to the shipping site close to you. Customers who are not convenient to pick up the goods or live in the urban area should try to choose Jiaji or Debang Logistics, because the unloading points of these two kinds of logistics are distributed in the urban area, and they can also deliver the goods to the door. Door-to-door service fee is calculated separately.
About after-sales and quality issues
1. Within 7 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. It will not be accepted within the time limit. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly on the original product outer box). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms in total by ordinary logistics. Our company will bear the freight and refuse to send expensive Debang, Jiaji and Tiandi Huayu logistics. If there is any violation of freight, we will take care of ourselves. If there is no quality problem, we will not return the goods or exchange the goods.
2. Please communicate with the after-sales customer service before returning the goods. Please fill in the after-sales service form in order to track your return and get timely processing.
3. We will try our best to satisfy the customer's specification of product color or style, but we cannot. If the color or style does not match, it will not be returned or exchanged.
4. In the case of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.
5. The following conditions cannot be returned or exchanged: A the returned product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B repair or refit without authorization; C not used or stored according to normal methods; D color and color are not returned or exchanged. Products beyond the after-sales service period.
6. After-sales service is no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning goods, do as much as possible according to the above regulations of the company, so as not to affect your after-sales service.
