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Products with inventory can be shipped the same day if ordered by 4 PM. Out-of-stock products will be notified regarding the specific shipping time via Alipay Messenger. If there is no response, a phone call will be made to the recipient the next day. Therefore, for orders that are to be shipped by a third party, please make sure to note the details clearly.
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The product has color options, and we will ship according to the order. If there is no color option, it is generally shipped randomly, and the randomness is based on what colors we have in our warehouse.
| Please make full use of the "Comments to Seller" to note any special requirements. We will try our best to meet them, thank you for your support! |
Please note the details of the consignment order as much as possible.
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About Express Logistics
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The company defaults to using ZTO Express for delivery. For large items, we use ANN Logistics. If you need to send goods by logistics, please contact us to change the freight to 0. The logistics fee is collect on delivery, and you need to pick up yourself. If you specify the logistics company, please note the pickup address and phone number in Chenghai when placing an order. If you do not specify the logistics company, we will arrange logistics for you, but we cannot guarantee that the pickup point is close. You need to self-pickup. The fees of various logistics companies are not standardized, and we will not bear any costs in the logistics. We recommend that customers find their own dedicated logistics company from Chenghai to the recipient's place. Chenghai has become one of the most developed logistics centers in the country. We are not in the logistics industry, and we do not understand the hidden rules of logistics. Our experience in the matter of logistics is only for reference, and we will not bear any "accidents" caused by logistics.
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About after-sales service
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Please check the quantity and quality of the goods within 24 hours of receipt, and if there are any problems, please feedback to our customer service in time for processing. Please ensure that you inspect the quantity, quality, and packaging of the goods in person. If there are any missing or damaged, please contact our customer service on the spot and confirm the receipt. If the goods are not inspected and signed, the store will not be responsible. Please exercise your consumer rights! Ensure your interests! If the product is damaged during transportation and cannot be repaired, our company will free replacement or send repair parts, but the costs for replacement and replacement parts need to be borne by the buyer. The damage probability is very small, and we will do our best to pack well to avoid damage problems. Please accept before placing an order!
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About returns and exchanges
① Return and exchange policy for quality issues: If the buyer needs to return the goods for personal reasons, due to the damage and losses caused by the return of the product, the refund will be made at 80% of the original price. We do not provide return and exchange services for quality issues beyond one month. Please contact customer service before returning the goods, and put the return details in the returned goods to facilitate the timely processing of your return. Note: The buyer is responsible for the round-trip freight for the return, and if the goods are shipped for free, the freight we shipped at the time will be deducted.
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② Quality Problem Returns: If there is a quality problem with the product, please contact customer service as soon as possible to confirm. If the total weight reaches 20KG, the return logistics costs will be borne by our store (please contact online customer service for specific details on whether to send by courier or logistics). If you want to return the goods in advance without following the weight requirements, the transportation costs will be borne by the buyer.
③ Damage during transportation: Please open the box in front of the logistics or courier personnel to inspect. The cardboard box has elasticity, while plastic toys do not. Therefore, it is possible that the outer box is not damaged, but the contents are damaged. Please ensure that you inspect the goods before signing for them. Product damage of 5% is considered normal within the range. We will provide a service to re-order and send replacement parts to repair the damage, but we do not send individual replacements.
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④ Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by numerous factors such as weather, vehicle scheduling, and traffic conditions, and it shall not be used as a reason for return.
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§Different batches of goods may sometimes have differences in patterns or colors, so please refer to the actual received item. If you are a perfectionist or have a special attachment to the counter, please avoid this shop, and please be kind and do not leave negative feedback. Thank you. All our products are handmade, and minor imperfections or scratches are not quality issues. If you prefer to look at the scratches with a reflective surface, we suggest you visit the physical store to make your selection. We apologize. We value every review you give, and please do not easily leave a low rating without effective communication. Any action of leaving a low rating without effective communication is a form of harm to both of us. If you are not satisfied with our products or services, please contact our customer service first, and we will definitely provide you with a satisfactory solution within the shortest time. We hope you will not leave a low rating impulsively, but please give us a full score! Our entire team will continue to work hard for this!
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