1.Within 15 days after receipt (subject to the date of signature on the shipping document), if you discover any quality issues with the product, please contact the after-sales customer service in time. Claims after this period will not be accepted. The defective product must be kept in its original and intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping fee will be borne by our company. Please return products weighing 5-10 kilograms using ordinary logistics, and the shipping fee will be borne by our company. We kindly refuse to use expensive logistics such as DEPPON, JIAJIE, TIANDIHUAYU. If there are violations, the shipping fee will be borne by yourself.

2.Please communicate with after-sales customer service before returning the product, and please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3.Customers' specific requests for product colors or styles will be met to the best of our ability, but we cannot guarantee 100% accuracy. If the color or style does not match the customer's expectations, we will not offer exchanges or returns.

4.For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so our company will assume full responsibility, but this must be raised within 3 days after receipt and registered in the after-sales service form within 3 days. If no claim is made for damage in transportation within 3 days after receipt, it will be deemed that the goods are received in good condition.

5.For the situation where non-company-sold goods are sent to our company, we reserve the right to not process all returns and exchanges for this time and the cost of shipping will be borne by the customer. The goods will be directly returned to the customer.

6.The following conditions do not allow returns or exchanges:

A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and warm patches in winter).

7.After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

8.For products with damage or quality issues, if the weight does not reach five kilograms and the customer wishes to return, the shipping costs will be at their own expense.

Outer provinces usually send goods by logistics, and Yiwu logistics directly connects to all parts of the country. As long as it is a city-level or above, it is basically reached. County-level cities need to be transferred. After the goods arrive, the logistics company will call you, and you need to go to pick up yourself. Here, we...Special NoteThe service quality of Yiwu logistics companies varies, so I hope everyone can contact a logistics company before placing an order. You can find one yourself or call 114 to find a logistics point from Yiwu to your local area. Choose the nearest one and then tell us the logistics phone number in Yiwu. We will help you deliver the goods to your local service point.

Cargo Allocation Method and Rates:

① Automobile transportation:

Yiwu's logistics network is well-developed, with forwarding departments to every corner of the country. The cost is generally 0.5 yuan per kilogram by weight, and 80-120 yuan per cubic meter by volume, with the exact cost depending on the distance. For small commodities with a value of 800 yuan, the freight cost is usually between 15-30 yuan. For remote or transit areas, the freight cost is 40-50 yuan per piece. After the goods are sent and delivered, the forwarding department will call the customer to pick up the goods at the designated forwarding point.