Buyer's Notes

1. Electrostatic Problem

The material itself does not generate static electricity, but it cannot avoid static electricity, which is related to personal hair quality and the use environment, such as the environment being too dry causing frequent static electricity. You can use water to slightly wipe it before use.

2. Are there color differences between the actual item and the picture?
Our products are photographed in real life, but due to the reasons of light and display, there may be a slight difference from the actual items. However, please
Please rest assured, we have tried our best to reduce the color difference, and we also hope you can understand.

3. How much production is there, can it be delivered on time?
The company is a production and sales-oriented company with a factory floor area of 2996 square meters. Its daily production capacity is 50,000 pieces, ensuring timely delivery.

Can I have an invoice?
The invoice needs to be added with a 13% tax point, which is a 13% value-added tax invoice.

5. Should I choose express delivery or logistics?
Our store defaults to using the postal service for delivery. Orders paid before 12:30 noon will be shipped the same day. If you require a different delivery method, please
Contact customer service. Shipping will be based on the order payment sequence. For bulk wholesale, it is recommended to use logistics. Logistics will be shipped the same day before 4 PM.
If you need to use a dedicated line, please provide the specific contact information and address of the dedicated line and confirm with the customer service that our delivery is within the scope.

What to do if the logistics damage occurs?
If the goods are damaged or short due to the logistics transportation, the customer should seek compensation from the logistics company, especially during the pickup process.
The inspection, generally, if the outer packaging is severely damaged, there may be a small number of products inside that are dirty. On-the-spot payment will be made for on-the-spot compensation.

7. How is after-sales service handled?
Quality issues (stains, damage), material error in the product images (seller's fault), incorrect or missing shipments, the seller is responsible for the problem.
Non-quality issues (stains, damage), material error in the picture (buyer's error), wrong item/size ordered, personal preference, return.
家庭承担责任

8. Packaging Logo Issue

Buyers need to make it clear whether they want the product with a logo, as default, the product does not have a logo. If the box needs to be packed, please inform the seller. Default, the product is not in a box.

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