aboutQuality

Manufacturer: Dehua County, Fujian Province, Caijun Ceramics Co., Ltd.
We are a manufacturer of ceramic tea sets and vases that adopts standardized production management methods and scientific control to ensure stable quality. Our products are known for their fine porcelain quality and uniformly transparent glaze, which have earned us a reputation in the industry.
   
About the size
Handcrafted porcelain, fired at high temperature, the actual size error within 2-3mm is considered normal.

About Color
All the images are taken from the actual items. Due to the limitations of the photography skills, some details are not fully displayed. The actual items are generally more exquisite than the pictures, and the color may slightly deviate. If you mind, please be cautious when shooting!

About after-sales service
We promise: For any quality issues, we will provide a refund/exchange (customized products are only eligible for exchange, while non-customized products are eligible for both refund and exchange). The return shipping costs will be borne by our side.

About Transportation
The buyer bears the freight costs, and we will arrange the shipment for you. We can guarantee the integrity of the goods. For remote areas, it is recommended to add nails to the wooden boxes (18 yuan per box), which is more secure. Our packaging materials all adhere to packaging specifications that exceed those of the same industry, with an average safety rate of 99%!

Shipping Method

【Express Delivery】SF Express (All at payment upon receipt), Default: STO Express (Payment upon receipt will be very expensive, recommend to pay in advance).

Advantages: Fast shipping, nationwide delivery in 2-4 days, and free home delivery.

Disadvantages: High shipping costs, frequent damage (recommend shipping within 10kg by courier)

Logistics: Deppon, China Railway, Best, etc.

Advantages: Safe shipping, affordable shipping cost (it is recommended to contact customer service to custom-make a safe wooden frame for logistics)

Disadvantages: The delivery speed is relatively slow, with a typical delivery time of 5-10 days (recommended to use logistics for safety, cost-effectiveness, and to reduce costs and increase profits).

Quality problems with the product, we will provide a full refund or exchange, and we will bear the return shipping costs.

Non-quality issues, custom products are not exchangeable or refundable. Non-custom products can be exchanged or refunded, but the return shipping costs will be borne by the buyer.