This process is only applicable toNon-customized productsCustomized products are subject to the agreement between both parties. Default non-quality issues do not support returns or exchanges.

Within 48 hours after receipt, if a quality issue is discovered, please contact customer service to register and process the issue. If the quality problem is confirmed, we support a return or exchange (we will bear the shipping costs)..

Yiwu Jinhai Jewelry Co., Ltd. offers a 7-day no-reason return service to consumers.
For the following items, we regret that we do not provide a refund or exchange service.
1. Used and damaged by human goods
2. Quality problems caused by customer's own reasons
3. Goods received more than 7 days after the shipment
4. The product's packaging, accessories, and free gifts are damaged.
5. Customized goods

1. Please confirm whether the goods you wish to return meet the corresponding return and exchange conditions.
2. Register the relevant exchange information with customer service.Please contact the customer service staff to handle it.）
3. Log in to your 1688 account, select the product, and click on the return option. Select the refund reason as "Consensus with the Seller."
4. After the refund officer agrees with your application, return the goods to the following address.Rejecting collect items!）
After sending the goods, you need to re-enter the return page and click "Fill in Logistics Information" to fill in the logistics company, logistics order number, and contact phone number.
6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process a refund for you within the prescribed time frame.
Your returned item application has been rejected, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.

Due to the exchange problem, it is necessary to confirm the stock situation of the goods.ThereforePlease contact the customer service staff to handle it.。
The product you need to replace is available in stock, subject to confirmation by our customer service staff. Please cooperate with us to complete the following steps:
1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact number, etc.).
2. Once you receive the Alibaba Messenger message from the customer service representative confirming the successful exchange, please send the exchanged goods along with the completed return and exchange application form back as soon as possible.
Friendship Tip: To ensure that your goods are returned in time, it is recommended to use regular express delivery.
3. After the goods are shipped, please contact customer service again to provide the shipping number of the returned goods, so that we can track the returned goods and process the exchange more quickly for you.
4. Once the warehouse receives the returned goods and conducts the review, we will send out the exchange goods as soon as possible. Please keep an eye on your delivery.
Highly Important Note:
a) During the entire exchange process, please do not make any operations in the 1688 system. If you have any questions, please contact our customer service.
b) Please do not apply for a refund during the exchange process, or the exchange operation will not be able to proceed.
c) If the exchanged goods are not shipped within seven days after registration, we will consider it as a forfeiture of the exchange.
d）Return shipping and handling costsExchange shipping feeYou need to bear the cost yourself.