All products in our store are exempt from tax points. We can issue invoices but tax points will be added. If you need to issue an invoice, please contact our customer service.

Juan County Hengyuan Spring Factory produces various spring products including bent tube springs, cold benders, electrical wire tubing springs, PVC wire-through springs, pullers, drain openers, pressure springs, tension springs, torsion springs, bending tools, and various circular and square wire springs. We also support custom orders.

Purchasing Information:
1. Supply Source Explanation
Because manufacturers may change the product packaging, origin, or some accessories without prior notice, we cannot guarantee that customers will receive them.
The goods are consistent with the store's images, origin, and attachment instructions. If the store does not update in time, please understand!
2. About the product

1. Due to the large number of products, many have not been updated to the website in time. If you can't find what you need, please contact our online customer service, and we will try our best to help you find it.
2. Occasionally, some products may be out of stock. Before you confirm the purchase of this product, please contact us first to verify if there are any stock available. Generally, there will not be any stock issues. If the product you choose is out of stock, we will notify you in time to choose a refund or wait for the new stock to arrive, to avoid any inconvenience to your urgent needs.
3. Regarding color difference, due to the differences in display and pixel shooting, there may be color differences between the actual product and the image. Those who are concerned are advised to be cautious when making a purchase.

3. About the Price
1) The price reflects the quality of the product to a certain extent. The price of each product on the website is the actual sales price, and different purchase quantities have different prices!
2) We adhere to selling at low prices with high quality.
4. About Shipping
1) Small items we default to send by Tian Tian Express/Postal Parcel to ensure that they can reach everywhere, and for large and heavy goods, we send them by logistics.
Pick up at the city close to you, self-collection, freight to be paid upon delivery, actual charges will apply. For specific courier and logistics, please contact customer service for specific negotiation.
2) All goods in our store will be carefully inspected before packing and shipping. Please inspect and accept the goods upon arrival, and if there are any deformations or damage, please contact me immediately.
Please note that once you sign for the delivery, if there are any damage issues, we will not provide exchanges or refunds.
5. About After-sales Service
1) Please confirm that the purchased products match the actual products required. If the mistake in procurement is due to your own reasons, we will not exchange or refund.
2) If you find any quality problems with the product within 7 days after receipt, please contact customer service immediately to handle the return and exchange. After 7 days, if any quality issues arise, we will only provide warranty services. For the specific warranty details of each product, please consult the sales customer service.
3) Online store sales profit is very thin. If there are any quality problems within 7 days after receipt, we are responsible for replacing and bearing the return logistics costs. After that, the post-sales shipping costs will be borne by the buyer. Thank you for your cooperation.
6. About Payment
In order to protect your rights and interests, we strongly recommend using Alipay for transactions. And honest buyers can use the 'Trust Pay' method on the Ali platform to make payments.
7. About Evaluation
1) We cherish every opportunity to work with you, and every positive review. If you have any dissatisfaction, please communicate with us.
2) Giving a negative review rashly will not solve any problems. We will humbly accept honest criticism.