Customer Questions and Answers

Color difference:All the goods in our store are photographed with actual items. Due to the impact of monitors and lighting, there may be some discrepancies between the actual items and the pictures. However, these are rare, and we apologize for any inconvenience. If customers have high requirements for color differences, please consider carefully before placing an order. Thank you.

2: Packaging: The goods in our store generally do not have packaging, and if there is packaging, it will be described in the product description with text or images;

3: Returns and Exchanges:Please note: Please open the packaging in the presence of the courier to inspect the actual goods. If there are serious quality problems, please refuse to accept and inform us. We will resolve the issue appropriately, either by refunding or resending the goods (we will bear the shipping costs). If you sign for the package and then request a return or exchange for any reason, the shipping costs will be the buyer's responsibility. Please be aware of this.

Express: 4: The default shipping method is [Shenzhen Express], and the goods are not shipped for free. If you need to send other express or freight, please inform us in advance. You need to pay the difference in freight or freight on the spot. (Please refer to the freight charge for the freight charge or contact us for confirmation).

5: Shipping Time:Orders placed and paid before 15:00 PM are generally shipped the same day, while orders paid after 15:00 PM are shipped the next day. Special shipping times will be announced on the homepage or through Alibaba Messenger. Please note, thank you!

6: Evaluation: Please make a fair evaluation based on the photos you received after receiving the goods. Please do not give a neutral or negative rating based on the reason of [different from what I imagined]. If you have any dissatisfaction or suggestions during the transaction process or after receiving the goods, we hope you can tell us first on Alipay. We will definitely give you a good solution. Please wait until the problem is solved before giving a rating. Thank you for your cooperation.

Dear customers:

  Welcome to our store.

The product comes in a variety of color options, and it is shipped mixed. If you need to specify a color or style, please indicate.

All the products in our store are photographed with actual items, without any decorated or modified images. We strive to present the authentic side of the products to everyone, ensuring that what you receive is exactly the same as the photos you see.

Due to the nature of photographs, there are factors such as camera quality, lighting, and the resolution of the computer monitor that can affect the appearance.

Therefore, the color of the product may differ slightly from the actual item, so please consider this factor when making your purchase.

Payment and Shipping: 

All goods in our store support Alipay and Taobao transactions, so you can purchase with confidence.

Our store defaults to using STO Express for shipping. Please let us know in advance if your location is inaccessible.

For large order customers, please notify the assistant in advance if you need logistics to modify the freight charge.

Express delivery is directly delivered to you, while logistics requires you to pick it up yourself. For small batch customers, express delivery is still quite good.

Dear customers, to ensure your interests, please inspect the goods in front of the courier when you receive them. If the goods are incorrect or short, you can refuse to accept them.

If you find that there is a shortage of goods after signing for them, the courier company is not responsible.

And if it is indeed a mistake by our company, we will promptly replenish the stock and bear the shipping costs after the investigation.

If it is verified that we have not missed any goods, we will not be responsible for it.

Therefore, when you receive the goods, it is essential to inspect them to avoid any unnecessary losses.

About after-sales service:

All goods in our store are exchangeable or returnable within seven days without any reason. If you are not satisfied with the goods you receive, you can ask for a return or exchange within seven days after receiving the goods. However, the packaging of the goods must be intact and not affect the second sale. We are not responsible for the return freight. Please note, when returning the goods, make sure to write down your order number, or we will not know which goods belong to you, to avoid delaying your return processing time.

We warmly welcome new and existing customers to visit our company for on-site delivery or inspection.

Other merchandise on display at our store: