All the images of our company are taken from actual products to ensure that the original appearance of the goods is restored, so that the goods you receive are consistent with the goods you see online! Most of them are set against a black or white background! Due to lighting reasons and differences in computer monitors, there may be slight errors, please understand!

："Muyi E-commerce Trading CompanyTo New CustomersSlashFrequently Asked Questions

If you are shopping at the Muyi E-commerce Company for the first time, please read the following questions carefully to make your shopping experience more convenient.

1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All goods can be purchased based on the minimum order quantity shown above, whether you are buying one item or a mixed batch, the total amount must meet the requirement of 50 pieces! We support mixed batch orders! We also support Alipay transactions!

We clearly indicate the weight of each product, and the freight system will automatically calculate the shipping cost when you make the purchase. There might be a slight error, so if you have any questions, please contact our customer service immediately.

2. Are the goods available for sale? What should I do if there are no goods?

All our products are sold on a spot basis, and the products displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where individual products are not removed in time, leading to stockouts. Please understand. If the stockout exceeds 10% of the order amount, we will contact you by phone or Alipay message and handle the situation.

Can the product be selected according to style or color?

Regarding the style and color options, our products are color-categorized! For products that do not have color categorization, we will ship them mixed. However, you can write a note, and we will try to match your preferences as much as possible. If there are any color or style shortages, we will randomly ship them. Please understand!

4. I have already paid, when can the goods be shipped? How long will it take to receive them?

Due to the large daily shipment volume, we will ship your order within 48 hours after your payment is successful, in the order received.

If you are sending a courier, the delivery time will vary due to distance, weather, and the operational procedures of different courier companies. Generally, it takes 1-2 days to reach the regions of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 3-5 days for other regions, and 4-7 days for remote areas.

I don't have Alipay. Is it possible to pay by bank?

Our company does not support bank payments at the moment. We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping.

Can I give a neutral or negative rating if I am not satisfied with the product?

Whether you encounter problems with service or product quality, as long as you contact our after-sales Alipay, we will definitely take the initiative to objectively help you solve them. Giving 3 stars or lower ratings and negative comments does not help either party. We hope to retain every friend who likes "牧之电子商务商行", and we value harmony above all! We can solve your actual problems and improve our service level. We hope that every customer will have a pleasant online shopping experience at "牧之电子商务商行"!

At the same time, we also refuse to allow 'bad-review trolls' to visit. For those who use 'star ratings and negative reviews' to threaten us for refunds and gifts, we will firmly resist!

Do you offer logistics services? How can I check the logistics fee?

We usually send express deliveries and deliver the goods to your door! It saves time and effort! However, for remote areas with a large number of goods, due to the high express freight, we suggest sending logistics. Yiwu logistics connects to the whole country, and it basically reaches all cities at or above the municipal level. For counties, there is a need for a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the freight yourself, paying the freight on delivery. (Here, weSpecial NoteYiwu logistics companies offer a variety of services, and the quality varies. I hope everyone can contact a logistics company before placing an order. You can find one yourself or call 114 to find a logistics point from Yiwu to your local area, or visit the Wanbang Logistics website.http://www.wbtrans.com/Find the nearest place to you on the map. Then tell us the logistics phone number in Yiwu, and we'll help you deliver it to your service point.