Shopping without worries

courier

Our store defaults to using [ZTO Express], but if you need to use [SF Express], please contact our customer service to make up the difference in cost.

Time

Our store usually ships within 48 hours, and if there are special circumstances that cause the delay, we will contact you immediately. If we cannot contact you immediately, please contact our online customer service. For bulk orders, the shipping time and arrangements should be determined by the wholesale department's follow-up specialist.

Urgent

In the event of a peak in orders, our store will ship the orders in the order they are received. In the event of special circumstances, shipping may be delayed. If you need the goods urgently, please contact our customer service immediately.

Information

After shopping, if you need to exchange or return the product, please contact customer service first, and then fill out the return and exchange registration card. Please make sure to fill in the complete information carefully (order number, Taobao ID, order name, and order contact phone number).

Exchange

Fill in the return information → contact customer service to apply for exchange → the store registers the exchange [courier tracking number] → compensates the postage → after the store receives the goods, it will exchange the goods and resend them.

Return

Fill in the return information → contact customer service to apply for a return → the store agrees to the application → fill in the shipping [express tracking number] → the store confirms that the goods are intact after receiving → process the refund to Alipay (credit card).

Return and Exchange Policy

The company bears the freight charges.

Buyer pays shipping costs

If you receive a product with the wrong style, color, or size, or if there are quality issues, we will bear the initial shipping costs and the return shipping costs. For quality issues such as damaged or missing goods, please take photos of the damage or lack of goods upon receiving the goods and send them to our after-sales customer service staff. We will verify the situation and handle it for you. However, please note that if it is found to be caused by personal damage or returned without our staff's consent, any losses incurred will not be responsible for by our company.

After purchase, for reasons such as non-quality issues, personal mistakes in style selection, and unreasonable returns, these are not considered quality issues. For returns or exchanges due to these issues, the buyer is responsible for the return shipping costs.

Must keep the packaging and original accessories intact, and return it in its original sealed condition. We do not accept any form of collect shipping fees! Please include the following documents in the parcel: 1. Product name and model number 2. Order number 3. Customer name and contact information 4. Return reason. Please understand that due to the potential for surface damage during transportation, it may be difficult to identify the damage.

Order number, login name, contact information, reasons for return or exchange, the name of the defective product, size, color, quantity, the goods required for the exchange, size, color (if none, do not fill in), and the detailed address, recipient's phone number, etc. for returning the goods.