About the pass rate

We provide our customers with high-value-for-money toys, not crafts, not precious goods. Customers who seek high-end products should not purchase our products. We are in wholesale, not retail, and can only guarantee a 98% pass rate. Quality issues amounting to 2% are within the scope of exemption from liability.

Return Policy

If there are no quality issues with the product, we generally do not accept returns or exchanges. However, in the interest of the customer, after friendly consultation with our customer service, and based on mutual compromise and concession, for returns that are not due to quality issues, we will refund the customer for goods that are undamaged and unaffected by resale at 70% of the original price after we have checked the goods. If you cannot accept this clause, please do not purchase our products.

About urgent orders

Our company will not accept urgent orders under any circumstances. We cannot accept orders that require arrival by a specific date because we cannot control the shipping speed of third-party logistics and courier companies.

Express delivery and shipping fees

The freight charge calculated by the system is for express delivery. Our company will specify the express delivery company, and we do not accept customer's forced specification of the express delivery company. Therefore, please confirm with our customer service staff before placing an order to confirm if our designated express delivery can be sent to the area you are in, otherwise, the transfer fee caused by this will be the responsibility of the customer. If the customer does not raise any objections to our express delivery area, we will default that the customer belongs to the express delivery area (the express delivery of mainland provinces is generally only to the county level, and the specific information is subject to the official website of the express company). If the customer's actual area is an over-delivery area, the customer needs to go to the designated express delivery point to pick up. If you don't want to pick up yourself, you need to arrange for the express company to arrange a trailer, and the towing fee generated at this time needs to be borne by the customer. If the customer refuses to pick up and is unwilling to arrange for the express company to send a trailer, then all express fees for the shipment and return of the goods will be borne by the customer.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you pay for our company's goods, it means you have already accepted the above rules. If any trade disputes occur later, the above will be used as evidence to resolve the dispute.