Common Questions Online Answer

Question: Why does it fade?

Answer: Due to the hot summer weather and sweating, etc., the product may exhibit this phenomenon. Our factory can provide color-preservation services (color-preservation for six months without fading) upon customer request. The price will be increased by 30%. The quantity will depend on the style.

Question: What is mixed batch?
Answer: Mixed batch refers to the practice of not being limited by the variety or style of products. As long as the buyer's total purchase amount (or total quantity) reaches or exceeds the set amount (or quantity), they can enjoy wholesale prices.

Question: Can the price be cheaper?
Answer: All prices on the website are wholesale prices, and we have set three prices based on the quantity of orders from our dear customers. We offer different prices for different quantities; the more you order, the better the price you get.

Our store guarantees that you get what you pay for!

Question: Is the product in stock?
Answer: If the color or size you want is available, we have it in stock. If it's out of stock or off the shelf, we suggest you consult us as some quantities may not be updated in time.

Question: When will the shipment be made after payment?
Answer: If payment is made before 17:00, all in-stock items will be shipped the same day. Orders placed after 17:00 will be shipped within 48 hours after payment, and we will try to ship them the same day.

During activities, if there is a large order volume, the shipping time may be adjusted. Generally, there will be a notice, for details, please consult the customer service. Unless there is a special situation, the goods will be shipped on schedule.

We will try our best to ensure the stability of the supply, as the saying goes: 'The sky has its unpredictable changes.' After all, we are dealing in bulk, and the daily volume of goods is quite large, so we cannot guarantee that there will always be goods when we prepare your order. However, we guarantee that if there are any stock shortages, we will notify you in time and obtain your consent to handle the situation. For products without inventory that have not been updated in time, we will inform our customers as soon as possible.

Question: Are the colors of the goods accurate? Is there a large color difference?
Answer: Due to factors such as lighting and camera angles, each monitor is different, and online shopping color differences cannot be avoided. We have tried our best to shoot as close to the actual product as possible, please understand, all the pictures are taken from the actual products!

Question: What are the detailed information of the baby?
Answer: Each corresponding product has detailed introduction, including color and size, etc., which have been noted. If you encounter a product without detailed information, you can consult first. Before purchasing, please make sure to enjoy your "right to know", understand the product! Because there is no color choice, you can note it clearly when you take it.

Question: What express delivery service do you use? Is it free shipping?

Answer:

(1) - Our company's cooperating express company: YTO Express.

II. For Taiwan and Hong Kong, the shipping fee for FedEx Express is the same whether it is collected or paid by the recipient.

（2）The entire store is free shipping when the total amount reaches 200 yuan (more official activities and store discounts).

Question: I have purchased multiple items, how do I notify you about the need to change the price and shipping fee?
Answer: We strongly recommend that you purchase using the shopping cart, without any modifications. If you have already separately purchased, you can contact us on Alipay or leave a message to help you modify the shipping fee. Please note that if you purchase multiple items at the same delivery address, you will only be charged once for shipping.

*Signature Notice: Please do not sign the receipt immediately upon receiving the package. Please open and inspect the goods in the presence of the courier to ensure that the goods are not damaged or short-shipped. If there are any problems, please refuse to accept the goods and contact our store immediately (contact information is on the courier receipt). Once you sign the receipt, it indicates that you have acknowledged the quantity, content, and integrity of the goods, and the shopkeeper will not be able to claim compensation from the courier company for the buyers! Please understand that the shop will not be responsible for any losses caused by inconsistent content, lack, or damage to the goods! If you have any questions after receiving the items, please contact us! The shopkeeper will work with the buyer to solve the problem. Let the buyer return satisfied! Wishing the buyer a pleasant shopping experience at our store!