Shopping Terms and Conditions

Dear customer, since you have chosen the Alibaba Trust Pass platform to purchase goods, you must have trusted the integrity of the Alibaba Trusted Suppliers and the guarantees provided by Alibaba for buyer transactions. However, wholesale is different from retail on Taobao, so in order for your transaction process to be smoother and unhindered, to reduce risks, and to protect the rights and interests of both parties, it is also necessary toPlease read the following rules carefully before purchasing our products.This may take a few minutes of your time, but it will effectively avoid any unnecessary trouble for both of us.

★ Special Note

We do not accept returns or refunds (but for products with factory quality issues, we can negotiate for a exchange, and the transportation costs need to be borne by the buyer. Our quotes are all without any fees, and the price is from Chenghai factory. Although our company has quality inspectors to conduct strict pre-production, production, and post-production checks to ensure that the product quality is 100% without any problems before shipping, due to various uncertain factors, our company can only guarantee that 97%-98% of the product quality will be without any problems after arrival, and 2%-3% is within the scope of exemption.)

★ About the minimum order quantity
All toys are subject to the minimum order quantity noted on the website! Generally, products can be ordered in a single box, but for some products, you need to order five or even ten boxes to place an order. We will inform you during the negotiation! Some of our products support mixed batch and one-piece distribution. Please contact our customer service personnel for more details!

Sample Fee
Whether it is a retail, wholesale or gift order customer, we do not provide free samples equally. If you really need, you will be charged at the actual retail price plus 10%.20 for sale, sample fee can be refunded upon order confirmation, details to be negotiated with us. Express fee can be paid by SF on delivery.

Product Pricing
Our company's website directly quotes the factory price (i.e., the price at the factory delivery, without tax, without freight, and without any additional charges), and we will ship the goods for customers outside the region. Customers can specify the logistics.Freight/courier, freight collect.

Shipping Time
Upon receiving the customer's payment or deposit, our company will prepare the goods, which generally takes1-3 days or so. Due to the need for inventory (some need to be produced), we kindly ask customers to book their orders as early as possible according to their actual situation to avoid any difficulties in our arrangements when they need them, which could affect their business operations. Once the goods are ready, they will be shipped according to the transportation method confirmed by our customer service personnel. If there are any delays in the delivery of some products, our sales staff will also notify the customers in advance, and the customers can choose to replace or cancel the products that are out of stock.

★ Shipping Instructions
1. Please inspect the goods carefully in front of the logistics company personnel upon receiving the goods. If you find that the outer box is severely deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened and sealed, please open and count the goods on the spot to check the accuracy. If there is any error, please negotiate with the logistics company on the spot for compensation. If the problem cannot be solved, please do not take the goods away. Contact us at the freight station for negotiation. Otherwise, signing the receipt after that will be considered as no objection to accepting the goods.

2. Some buyers feel that the workmanship is rough with flaws and is not of good quality after receiving the goods, which is different from what they imagined, etc. However, these do not fall under quality issues. No product is perfect, and too picky buyers are asked to avoid this product. All sizes are measured by hand, and an error of 1-2CM is normal.

Please read the above terms carefully. If you have any questions, please contact our customer service. However, if you pay for our company's goods, it means you have accepted the above terms. If any trade disputes occur later, the above will be used as evidence to resolve the dispute.