【Product Name】: Dream Ocean - The Journey of Exploration

【Product Item Number】: 1901

【Packing Quantity】: 12 pieces/case

【Product Size】: 14*21.5*24.5cm

【Color Box Size】: 26.5*17*26.8cm

【Crate Dimensions】: 81.5*35.5*55 cm

Gross/Net Weight: 13.22/11.32kg

Buyer's Notes

To ensure you have a pleasant shopping experience, please take the time to read the following information carefully.
【关于发货】
If the order is placed before 17:00, it will be shipped the same day; if after 17:00, it will be shipped the next day. If for some special reasons we cannot ship on time, we will notify the buyer in time. Please understand and thank you very much! To ensure that buyers receive satisfied goods, our store will carefully check whether there is any damage before packing and sending the goods. Please rest assured. For buyers with special requirements, please inform us in advance. Our store sends express and logistics. If the express is returned due to the reason of buyer's information error (such as address, contact information, express cannot reach), the cost will be borne by the buyer.
【关于退换货】
1. For goods worth less than 300 yuan, please count the quantity in person with the transportation company staff when receiving the goods. If there are any missing items, please have the transportation company staff sign to confirm. We will compensate for the missing parts by finding the shipping company and compensating you.
For goods worth over 200-300 yuan, please inform us within 24 hours after signing for any missing quantities. We will cooperate with you to verify the quantity and do our best to resolve the issue. If you have not counted the goods or have not informed us of the missing quantity in time, it will be considered that the quantity is correct. Additionally, due to the large daily shipment volume, each item may be sold out at any time. If a shortage of goods is caused by inventory shortage, we will refund you, or we will send them together with your next order, but we will not send them separately.
【Damage】: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies like DEBANG, JIAJI, TIANDIHUAYU with insurance). However, we have an obligation to do our utmost to assist the customer in resolving this issue. Our company will use better quality cardboard boxes, add cushioning, and stack compactly to avoid damage. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
problem
1. If the courier refuses to open the package together to inspect it, the solution is to keep the delivery receipt until you have completed the inspection and then return it to the courier.
2. Solution for courier refusing to sign to confirm the missing quantity: Just remember his phone number and name.
Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.
【About Exchange]: Return and Exchange Conditions -- If the product itself suffers from quality issues leading to the loss of its intended functions, we will process a return or refund. Please ensure that the product is returned with a weight of 3-5 kilograms or a value of 100 yuan. Send it via regular mail or standard logistics. Refuse to use courier services with a 'pay upon arrival' option, such as Deyong, Jiaji, Tiandi Huayu, etc. Include a return list with the reason for the return in the package. (Most problems can be easily repaired by the customer themselves.) For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we generally do not provide returns or exchanges.