【Win-Win Cooperation - Customer's Guide】

Our company strives to provide customers with high-quality and low-cost products, direct from the factory, to meet customer needs.
Our toys are of high quality and affordable, offering great value for money. Some buyers have reported that the craftsmanship is somewhat rough with imperfections, and the materials are not of the best quality, which does not meet their expectations. However, these issues do not fall under quality problems. There is no such thing as perfection in everything, and buyers who are too picky should look elsewhere. All the images are taken from the actual products, and all dimensions are measured by hand. An error of 1-2CM is considered normal.
【Shipping Instructions】
Our store has a large shipment volume, and because toys move quickly, we often run out of stock. Therefore, there is a possibility that some orders may not be available after placing them. It is normal for the shipping period to be two to three days. We will try to arrange early shipping as much as possible. We will try to deliver the goods on the same day if they are available, and for those without stock, we will expedite the ordering process. Please understand and forgive us!
The solution to the shortage problem: In general, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to send as much as we can according to the order. The remaining payment will be fully refunded to the purchaser.
【Signature Instructions】
Please the buyer personally sign for the parcel when receiving it, and verify the contents on the spot. If you find any discrepancies in quantity or damage to the goods, please seal it back in its original condition and refuse to sign, immediately contacting the shop owner in the presence of the courier. After confirmation by the buyer, the item can be returned. Once the parcel is signed for, the shop will not be responsible for any issues, so please be careful! The same applies to any problems that arise after someone else signs for the parcel. Therefore, please ensure that the buyer personally signs for the parcel!
Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as DEBON and BEST). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.
Return and Exchange Policy: For products with quality issues that result in the loss of their intended functions, we will process a return or exchange, and we will bear the shipping costs for orders weighing at least 15kg. For smaller items that do not meet these conditions, the shipping costs for the exchange will be borne by the buyer. (Most issues can be resolved by simple methods such as changing the batteries, adjusting the placement of the batteries, or connecting the wires... Selling toys requires the ability to repair toys.) For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we will not provide a return or exchange.
Product Quality: All products will undergo multiple inspections during production, post-production, and before shipment, and only fully qualified products will be shipped. However, due to various uncertain factors, the loss of product functionality may occur. Our company can only guarantee a 98% pass rate, with the remaining 2% falling within the exemption scope.
Please read the above terms carefully. By placing an order, you are deemed to have agreed to this agreement, and no separate agreement is required. This agreement will take effect from the time of the order. If you have any objections, please confirm with our staff before placing the order.