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Quality Issue Declaration:

     If you encounter quality issues or are dissatisfied with something, as long as you contact our customer service, we will take the initiative to objectively help you resolve the problem without shirking responsibility! It is useless to give a middle or negative rating at the slightest provocation, as it does neither the seller nor the buyer any good. We are here to help you solve practical problems and improve our service level. Achieving a win-win situation is our goal.
如果收到订单后发现有质量问题，请在收到货的三天之内联系我们的售后人员，并且将质量问题的货物用数码相机拍照，将照片的名称用货号命名发送给我们的售后人员，以便我们核查。（注意，发送照片也必须在收到货物三天之内，逾期概不受理。不发照片要求退货的概不受理。）我们将会在收到您的售后请求后24小时内给出处理结果。处理结果分为： 1. 更换商品 2. 退货退款 3. 免费维修 4. 其他处理 请根据您的需求选择相应的处理结果，并告知我们您的处理请求。Return and exchangeandDirect refundTwo kinds.

Clarification 1: The definition of a quality problem is when a product's manufacture or assembly process leads to a jewelry item being completely unusable due to errors. Specific instances include the following: Serious rust, fracture, large-area discoloration, missing stones, missing accessoriesProblems that seriously affect wearing are not acceptable. However, we hope customers can understand some minor imperfections that do not affect wearing. Since jewelry has the characteristics of fashion and trendiness, some imperfections that do not affect wearing are inevitable. We do not promise to exchange or return items due to minor imperfections.
After the post-sale confirmation, you can mail the goods with quality issues back to our company. Please negotiate the specific mailing method with the after-sales specialist. We will bear the postage costs due to quality issues. You need to prepay the postage, and we will refund it to your account after receiving the goods. We do not provide separate shipping for return or exchange items; the exchange will be included in your next order and sent to you together. Note: Our company does not accept returns by regular mail.Please leave a small note in the mail with your name and phone number, and list the goods details in a form of a list for us to check after receiving the goods. (If there is no information such as above, the goods will be returned, and we will not accept the responsibility. Please understand!)
Statement Two: To ensure a pleasant cooperation, please open and inspect the packaging in the presence of the courier. If there are significant issues (such as extensive damage, water damage, being stepped on, etc.), please refuse to accept the express. If there are quality problems with some of the products, please take photos and send them to the customer service for processing.
Please view the after-sales issues with an understanding heart. We don't want to bring any trouble to you, as most of the after-sales issues actually occur during the delivery process. We have been struggling with this for a long time. However, in order to ensure your shopping experience is enjoyable, we are still willing to shoulder the majority of the delivery mistakes ourselves.