About size: Measurements are made by hand and flat lay, with a 2-4cm error considered normal.
About the invoice: The wholesale price does not include tax, and tax points need to be made up for when issuing an invoice.
About supply: We supply physical stores, wholesale stalls, shopping malls, supermarkets, live streaming, cross-border customers, and we can offer favorable prices for frequent buyers.
About accessories: The jewelry worn by the model is for the purpose of matching the overall look, and unless specifically mentioned on the page, it is not for sale or as a gift.
Regular questions: loose threads, scratches, and transport-induced creases do not fall under quality issues. Color differences due to lighting and scene factors in the photos are normal.
Wool/Cashmere Pilling Problem:
Animal hair products are normal characteristics with shedding and pilling phenomena, which do not belong to quality problems. If pilling occurs, it can be removed by gently pulling with your fingers or using small scissors, brushing the hair with a clothing brush to straighten it, and for larger areas with more pilling, you can first spread the clothes flat on a flat table, straighten and tighten, and use a special electric shaver to gently and vertically electrically absorb the balls.
Wool/Cashmere Product Care:
The water temperature should be controlled at about 35 degrees, and when washing, one should gently squeeze the fabric, rather than rub, knead, or twist it. It is absolutely forbidden to use a washing machine for washing.
Use woolen garment detergent. Make sure to use a neutral detergent, and the general ratio of water to detergent is 100:3. Patterned or multi-colored clothes should not be soaked, but washed immediately after immersion, and clothes of different colors should not be washed together to avoid staining. When rinsing, slowly add cold water to gradually reduce the temperature to room temperature, and then rinse thoroughly. After washing, press with your hands to remove the water, then wrap with a dry cloth to press, or use a centrifugal dryer. Note that the woolen garment must be wrapped in cloth before being placed in the dryer; do not dry for too long, no more than 2 minutes.
After washing and drying, if there are folds after washing, you can use a steam iron with a medium temperature (about 140°C) to hang iron with a distance of 0.5-1cm between the iron and the cashmere sweater, or you can put a wet towel under it. You should place the clothes in a well-ventilated place to air-dry, do not hang or expose it to direct sunlight to prevent the clothes from deforming.
About shipping: most orders can be scheduled for shipment within 24-72 hours, with some styles taking a bit longer. Customized orders require confirmation with customer service before placing an order.