Purchasing Contract Must-Read Instructions:
About size: Measurements are made by hand and flat lay, with a 2-4cm error considered normal.
Regarding the invoice: a regular tax invoice can be issued. If a tax invoice for value-added tax is required, please complete the tax payment and then the invoice will be issued.
About supply: We supply physical stores, wholesale stalls, shopping malls, and supermarkets, as well as live streaming. Regular customers can enjoy discounts. We support one-off sample orders and shipping on behalf.
About after-sales service: This product does not fall under retail. It is a custom-made item, and it only supports exchanges. For bulk orders, you can negotiate the return ratio with customer service before placing the order.
About accessories: The jewelry worn by the model is for the purpose of matching the overall look, and unless specifically mentioned on the page, it is not for sale or as a gift.
Silk products: The colorfastness of mulberry silk products is low and they tend to fade easily. Please do not machine wash or mix them with other items, and do not leave them soaking for a long time. The silk fabric is fragile and prone to pilling. Please inspect the goods before signing for them.
Denim category: The color of each garment may vary slightly due to the washing or sanding processes, which is normal.
Furry items: Animal hair products or imitation fur products, the phenomenon of shedding and pilling is a normal characteristic and does not fall under quality issues.
Printed clothing: It is normal for the pattern position and details of printed fabric clothing to be different from those of other styles.
Regular questions: loose threads, scratches, and transport-induced creases do not fall under quality issues. Color differences due to lighting and scene factors in the photos are normal.
About logistics: The goods do not include shipping fees, and the return shipping fees are the buyer's responsibility. If the quantity is large, please contact the customer service for negotiation.
Regarding disputes: We have video surveillance and images to prove the shipment. If there are any problems with the goods upon receipt, please contact the store's customer service within 24 hours for processing. If there is a request for a return or a refund after intentionally damaging the product, we reserve the right to sue, and all related legal costs, including attorney fees, filing fees, execution fees, security fees, travel expenses, and litigation costs, will be borne by the defendant.
About shipping: Most styles in the store can be prepared within 24-72 hours, with some styles taking a bit longer.