1. About the invoice

The store sells goods at the listed price.All prices are quoted excluding tax.For orders requiring an invoice, please contact customer service via Alibaba Messenger for the price including tax.

Section Two: About Shipping

1. After placing an order and making payment, we will arrange the shipment as soon as possible. However, due to the fact that most of our products are best sellers, there is a possibility that some orders may not have stock available. If there are any special reasons that prevent us from shipping in time, we will contact the buyer promptly to handle the situation. We appreciate your understanding and gratitude.

2. Our store cooperates with the following courier companies: YTO, Yunda, GTL, Tian Tian, ZTO, HUITONG, and China Post (if a specific courier is needed, additional shipping fees will apply). The shipping fees vary by region, please contact our customer service for details. If you need to send goods by logistics, please contact customer service to modify the shipping fee.

Section Three: About Receiving Goods

Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened, please open the box on the spot to inspect the goods! If there is a shortage of goods or damage, please do not take the goods first, contact us at the freight station for consultation; otherwise, after signing, it will be considered as no objection to accepting the goods.

Section 4: Returns and Exchanges

1. Exchange or return for free if there is no quality problem.

If the buyer needs to return the goods due to personal reasons, the damage and losses caused by the return of the product will be large. Please contact the store customer service for specific consultation. If it exceeds one month and passes the sales period, we do not provide a return and exchange service for goods without quality problems. If you really can't help it, you can contact our customer service. Note: (The buyer is responsible for the return freight).

2. Quality problem returns and exchanges:

If there are quality issues with the products, we suggest exchanging the goods for a new batch once the total weight reaches 20KG. The return shipping fees will be borne by our store. Please contact our online customer service for details on whether to send by courier or logistics. For any other unresolved matters, please consult with us in time.

3. Damage to the goods during transportation:

Please open the box in front of the logistics or courier personnel to check, and there may be no damage to the outer box, but the inner goods may be damaged. Please make sure to inspect the goods before signing. Product damage of 5% is within the normal range, and we will provide a service to re-order and send replacement parts to repair. We do not recommend sending separately. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions. We hope to complete the transaction through more communication.

【Free Gift OEM/ODM Orders】

Accept special customer requests for product branding or packaging, printing, color, pattern, functionality, and appearance. We can also produce based on customer samples or designs by creating molds.