Note: The price of this product is the price without tax. If you need to open an invoice, please contact the customer service first! Thank you for your cooperation!

Are there any goods in stock at this store? If there are no goods, what should I do?

 

All our products are sold on a spot basis, so please feel free to purchase. Due to the large variety of goods and the daily high volume of sales, there might be a case where products are not removed from the shelves in time.

 

The shortage caused by this is regrettable. Please understand, and we will contact you through Alipay or by phone to handle the situation.

 

We have already paid. When will the goods be shipped, and how long will it take to receive them?

 

Due to the large daily shipment volume, we will send out your order as soon as possible within 48 hours after your successful payment. Our store ships orders based on the payment sequence of all buyers.

Delivery time may be affected by distance, weather, and unforeseen factors. If your order is urgent and you wish to have it sent on the same day, please communicate with our customer service before making the payment.

 

What should I do if the product I receive has quality problems or is out of stock?

 

If there are any shortages or quality issues with the goods after receipt, please contact customer service within 70 hours. If there are quality issues, please take photos of the goods upon receipt and send them to customer service.

 

I have received the goods, but I am not very satisfied with them. Is it possible to exchange or return them?

 

If you are not satisfied with the product, you can exchange or return it within 7 days after receiving it. Please note that the product must not be used and the original packaging must be intact. The shipping fee is on your own.

 

The following circumstances do not support returns and exchanges

 

A product returned with damaged or incomplete packaging, or missing accessories or relevant documentation.

 

BUnauthorized repair or modification.

 

C was not used or stored in the normal manner.

 

D 超出售后服务期限的商品；

 

Seasonal products are non-refundable after the expiration date (e.g., summer mosquito repellent clips and winter warmth stickers).

 

For products that have been discontinued by our company, we regret that we are unable to offer refunds or exchanges.

Please count the number of goods and the merchandise in person when the courier delivers the goods to your door for signature. IfPlease contact customer service immediately if there is a shortage of goods.

Loss of goods verification: First, check the weight of the express delivery receipt and the weight of the original goods after receipt. Save the packaging bag and take photos to contact the customer service. We will handle it as soon as possible.

HelpPlease verify the weight of the outbound invoice and confirm the goods sent through the system. If there is a shortage, we will arrange for a reissue as soon as possible.

If the goods have been shipped normally and the buyer signs for the delivery without checking the quantity of the goods or the condition of the damage, the loss will be borne by the individual.

Small business operation, low profit margin, if the sold products have damage, please take photos and contact customer service for after-sales service. Our store does not support returns for any reason such as poor quality or unsellable items. Thank you for your cooperation. The prices do not include tax invoices. If you need tax invoices or custom orders, please contact the manager via WeChat.