Our company's products are wholesale only, supplied to distributors only, not for retail sales. Please do not directly purchase, or we will not ship the goods.

After becoming a distributor of our company, the first time you order can be based on the minimum order quantity specified by the company or based on the mixed batch conditions for mixed batches.

The company follows the principle of low profit and high volume, and if you are interested in mixed batch with large quantities or whole pieces, please consult our customer service manager.

Due to the wholesale nature, the profit is low. All transactions with our company require payment upon shipment: use Alipay or bank transfer.

All products sent by our company are individually packaged with beautiful and independent packaging. In addition to the original packaging, we also add an outer packaging to enhance the ability to withstand pressure. Although we have made the best preventive measures, it is still impossible to completely avoid problems that may occur during long-distance transportation, such as scratches, bumps, and squeezes, etc.

Our company has a basic amount of inventory for all our products, but due to the high popularity of our toys and models, as well as the large volume of both export and domestic sales orders, there is a possibility that some products may not be available after an order is placed. Therefore, it is normal for the shipping period to be two to three days. We will make every effort to arrange early shipment. If the product is available, we will try to ship it the same day. For products that are not available, we will arrange for them to be ready within three days. Please understand and forgive us for any inconvenience caused. If you need to place a large order, the delivery schedule and payment methods need to be determined after negotiation with our customer service.

Our company's default national express delivery is YouSu Express, ZTO Express, YTO Express. If the delivery cannot be reached, please contact the seller first. If you need other express delivery, please contact our customer service. The freight charge is based on the actual weight. Please contact our customer service after the purchase to modify the freight!

The solution to the shortage problem: In general, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to send as much as we can according to the order. The remaining payment will be fully refunded to the purchaser.

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our company (recommend choosing logistics with insurance such as Dewang). However, we have an obligation to do our utmost to assist the customer in resolving this issue. Our company will adopt double-layer packaging, adding cushioning, compact stacking, and other methods to avoid damage. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm or refuse to accept.

Question 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the courier package, make sure to hold on to the delivery slip until you have thoroughly checked it. Then, give it back to the courier staff.
Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down the courier's phone number and name.

Subjective defects: Our products are of high quality and low price, offering great value for money. Some buyers may find that the workmanship is somewhat rough with imperfections, or they feel that the materials are not of high quality, or that the products do not meet their expectations, etc. However, these do not fall under quality issues. No product is perfect, and if you are too picky, please look elsewhere. Our images are all taken from the actual products, and all dimensions are measured by hand. An error of 1-2CM is considered normal.

Return and Exchange Policy: For products with quality issues that result in the loss of their intended functions, we will process a return or exchange, but the shipping costs will be borne by the buyer (most issues can be resolved by simple methods such as changing the batteries, adjusting the battery placement, or reconnecting the wires...). For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we will not provide a return or exchange.

Product Quality: All products sent by our company will undergo multiple inspections, including during production, after production, and before shipment. Only completely qualified products will be shipped. However, various uncertain factors may lead to the loss of product functionality.

Product Images: All product images are 100% taken from actual products, which can truly reflect the actual appearance of the product itself. However, due to factors such as lighting and photography skills, there may be slight differences between the images and the actual products. Due to market changes and other factors, the factory may adjust the color and packaging methods of the products and packaging. Please refer to the actual product for the final decision.

Other: Although we produce only high-quality toys, for perfectionists or those with strict standards, please gracefully turn around and walk away.
Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.

Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.

Special emphasis: [Return and after-sales service]
1. Before returning or exchanging the goods, you must inform our customer service and obtain our consent. Otherwise, we have the right to refuse to accept the return or exchange! (For retail, if there are quality problems, the actual freight cost can be compensated to the customer, and all packages to be received will be rejected). Please attach a return list for logistics returns so that the staff can check the goods upon receipt.

2. After the customer places an order, please check the site's notification in time or contact the site's after-sales staff to obtain the tracking number, and pay attention to the tracking number. If any problems occur, please actively contact the courier company and the staff of our site to solve the problem. We will not assume responsibility for delays caused by courier reasons. We will try to negotiate with the courier company to help handle the problem.

3. Return and Exchange Policy:

①：If there are any new quality issues (after our staff verifies it, it is indeed a quality problem), we will refund the full amount, including both way shipping fees!

②: Full refund for brand-new items, no impact on second-hand sales (if the packaging is intact and the flying device has not been used). We offer an 80% refund.

③: Depreciation refund, if the packaging box is damaged, if the aircraft has obvious scratches, friction marks, or external damage, we will offer a 70% discount on the refund. [Any missing accessories will incur additional charges for the missing accessories].

④: If the product is severely damaged and returned, we have the right to refuse a return or to decide to give a 4-50% refund based on the degree of damage.

4、Our company has quality inspectors who conduct strict checks on products before, during, and after production to ensure that the quality of the products is 100% without any problems before shipping. However, due to various uncertain factors, we can only guarantee that 97%-98% of the quality of the products after arrival is without any problems, and 2%-3% is within the scope of exemption. Please inspect the goods before signing for them. If you find any discrepancy in quantity or damage to the goods, please stop signing immediately and contact us in the first time. Contact our customer service staff to negotiate and handle the problem, and do not blindly sign. All authorized signatures or proxy signatures are considered as the recipient or the recipient's authorized person. Thank you for your cooperation!