Before shipping, there will be a dedicated person to conduct strict inspections to ensure that the bracelet is free from quality issues to the best of our ability. However, no one can guarantee 100% perfection, as the human eye is not a machine. If there are any problems after receiving the goods, please also cooperate with us by taking photos of the bracelet at the first time.Please contact usPlease provide us with the order number, and we will give you prompt attention.
1After receiving the goods, the buyer can apply for a refund for the missing parts. If the missing quantity is less than 3%, no separate replacement will be made. You can choose to have the missing parts sent in the next order or apply for a refund. If there is any inconvenience, please understand: ) Tip: If you do not understand or need to know other details, pleaseContact us directlyWe will provide you with a detailed answer.
2Regarding returns and exchanges: Since the product is a perishable commodity, there are varying preferences. If the reason does not fall under quality issues, we do not provide a return or exchange service. If the product does not meet your expectations due to personal dislikes, significant differences from the images, poor quality, incorrect ring size, or if it does not meet your personal preferences, we do not allow returns or exchanges. Please carefully consider your purchase before making a decision. All jewelry has imperfections and these are not grounds for a return.
3.After-sales service: If the product you receive has quality issues that affect wearing, please contact our after-sales service promptly and provide the bad goods pictures to our after-sales customer service. Our customer service will give you a satisfactory reply as soon as possible.
4.Other:
●Please open and inspect the goods in the presence of the courier upon receipt. If the goods have been signed for, it indicates that the quantity and quality are in order and we do not accept any return or exchange requests. If the package is damaged or the quantity does not match the list, please contact us immediately in the presence of the courier and have the courier note this situation on the return receipt.
●If the buyer receives a product with quality issues and it has not been used or the accessories are intact, they can apply for a replacement of an equal value or a return. Please keep the packaging intact for the return.
●Exchange or return should be applied for within 24 hours of receipt, and returned within 24 hours of the application.
●Please contact our customer service if you have any questions or unforeseen changes during the transaction process to facilitate the smooth progress of the transaction. Please do not leave arbitrary negative feedback.
