About pre-sale issues
1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated? All products can be ordered according to the minimum order quantity indicated, with no amount restrictions! We support mixed batches! We support Alipay transactions! Each product has its weight listed, and the freight system will automatically calculate it when you order. There might be a slight error. If there are any issues, please contact our customer service immediately.
2: When shipping, are the items sent randomly, or can you choose the style? Regarding the style and color, the default is to send a mixed batch. If you have any special requirements, you can make a note when ordering (there is a column to make a note when ordering together, write the product code, style, for example: Y1: black). We will try our best to meet your requirements, but there may be some deficiencies. We hope you can understand. For large items, please make a note in the message. Small items are sent randomly. The color and style are sent randomly, but you can write a note, and we will try to match it according to what you write. If there are deficiencies in color or style, we will send it to you at random. Please forgive me! There is a column to make a note when ordering together.
3: Are the products on the shelf in stock? What should I do if there is a shortage? All our goods are sold in stock, and the precious treasures displayed on the page are all in stock. Please rest assured to buy. Due to the large variety of goods and daily sales, there may be cases where a few products are not promptly removed, causing stockouts. Please understand, and we will refund you for the products that are out of stock or not sent. Please contact the customer service as soon as you receive the goods, as we will not notify you one by one. Thank you for your understanding!
4: I have already paid, when can the goods be shipped, and how long will it take to arrive? Due to the large daily shipment volume, we will ship the goods within 24-48 hours after your payment, based on the order of payment. The delivery time will vary due to distance, weather, and the different logistics processes of different courier services. For the areas of Jiangsu, Zhejiang, Shanghai, and nearby regions, we will handle them promptly.
3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but we cannot guarantee that we will always be able to fulfill their requests. If the color or style does not match what was specified, we will not offer exchanges or returns.
4. For the situation where non-products sold by our company are sent to us for returns or exchanges, we reserve the right to not process all returns and exchanges and to have the customer bear the shipping costs. The goods will be directly returned to the customer.
Delivery time from Jiangsu, Zhejiang, and Shanghai is generally 1-2 days, while it takes 2-3 days for Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. Provincial logistics generally takes 3-7 days! Regarding shipping: all express deliveries are collected at 5 PM every day, and orders for the same day are generally shipped the next day. (We will try our best to ship your orders in a timely manner). Due to the long queue of orders and the need for many customers to make up shots, change addresses, we will ship after we have sorted them all out! We will arrange the shipment as soon as possible! We hope you can understand! Our cooperating express delivery companies are YTO, STO (and also SF Express, and freight forwarding logistics with payment on delivery).
About after-sales service and quality issues for returns and exchanges
1. Within 7 days from the date of receipt (as determined by the shipping receipt signature date), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping fee will be borne by our company. Please return items weighing 5-10 kilograms using ordinary logistics, and the shipping fee will be borne by our company. We kindly decline high-cost logistics such as DEPPON, JAS, TINDC, and HUAYU. If there is any violation, the shipping fee will be borne by the customer. No returns will be made for products without quality issues.
2. Before returning the product, please communicate with the after-sales customer service and cooperate in filling out the after-sales service form to facilitate tracking your return. 3. The following conditions do not allow for exchanges or returns: A. If the product packaging is damaged or incomplete, or if the product accessories or related documents are incomplete; B. If the product is repaired or modified without authorization; C. If the product is used or stored in a manner other than the normal method; D. Color and color are not exchangeable, and goods beyond the post-sales service period are not refundable. E. Seasonal products that have passed the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
4. After-sales service is the most basic service, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations to avoid affecting your after-sales service. 7. Regarding the handling of products with damage and quality problems, if the weight does not reach five kilograms, and if the guest wants to return, the freight is at their own expense.
About logistics, most provinces usually send goods by logistics. Yiwu logistics directly reaches all parts of the country, and it basically reaches cities at or above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The quality of Yiwu logistics services varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area and find a place close to you. Then tell us the logistics phone number in Yiwu, and we will help you deliver to your service point.
The freight for logistics is collect at delivery. We will notify you once the goods arrive for pickup. We refuse to accept the goods in any form (including but not limited to damage to the outer box, the pickup point is too far away, the logistics freight is too high), and both one-way and round-trip freight costs are to be borne by yourself. Please be informed! Thank you for your cooperation!