★ About Color Difference
All the images are taken from the actual items. Due to the differences in lighting and monitor settings, color differences are unavoidable. We will correct and adjust the images to match the actual items as much as possible. Those who are sensitive to color differences should be cautious when purchasing.
About Shipping
The stock order is generally shipped within 48 hours, but there may be occasional situations of stock shortage or waiting for adjustment. We will notify you and work together to resolve the issue. Please understand.
About freight charges
If the quantity is small, you can send it by courier. By default, the courier will be our partner. If your address is not reachable, you need to contact customer service to customize the courier.
If the quantity is large, we can send it by logistics, express or courier, and the cost will be borne by the buyer. The seller will not bear any costs. (Note: the freight cost for the goods can only be estimated by us, and the actual freight cost is the main one when the goods are picked up. We can control the shipping time, but we can't guarantee the arrival time of the freight station. Please understand!)
About Receiving Goods
Please carefully inspect the parcel in front of the courier when signing for the delivery. If you find any damage to the outer box, severe deformation, incomplete tape seals, or obvious signs of being tampered with, you may count the goods on the spot to check for damage or refuse to accept the delivery in person, and notify the customer service.
After-sales service
We generally do not accept returns or exchanges, but if you discover any quality issues with the product after signing for it, please contact customer service immediately.
★Exclusion of Liability
1. All products sold by us are strictly inspected by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will be free from defects upon arrival. The remaining 2%-3% falls within the disclaimer scope.
2. All the goods sent by our factory are brand new. Before shipping, we will ensure that the product packaging is intact and tidy, and the outer box is strong. However, during the transportation process, especially in some long-distance cities, it is possible that some products may suffer from transportation losses (such as minor scratches caused by collision, or minor deformation of the individual color box packaging. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, which will not be used as a reason for return.
3. Our toys are of high quality and affordable, and they are really worth the price. Some buyers have reported minor roughness or imperfections in the workmanship, feeling that the materials are not of high quality, or that the toys do not meet their expectations, etc. However, these do not fall under quality issues. Nothing is perfect, and we understand that some buyers may be too picky. Please forgive us if you are one of them. When making a purchase, please consider and carefully read the description. If you have any questions, please consult us.

★ After-sales Service
1. We do not accept returns in principle. If the product has quality problems due to factory defects, we can negotiate for a exchange. However, the transportation costs need to be borne by the buyer. After receiving the returned product, we will send the exchange together with the next customer's order. We cannot accept the situation where the exchange is sent together with the next shipment. The freight costs are the responsibility of the customer! Before sending back, you must inform our business's Alibaba customer service!!
2. Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company do not apply to the three-pack policy. If there are problems after use, we do not assume any responsibility. If we can solve these problems within our capabilities, we will help, but all related costs will be borne by the customer. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.
3. The following conditions do not allow returns: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repair or modification, use or storage not in accordance with normal methods, and products beyond the post-sale service period. Customized processed products are not eligible for returns if they are not due to quality issues. Buyers agree to the terms described above by making the purchase.