Q1: Are you a trading company or factory?
A1: We are a kitchen equipment factory in Shandong province.

Q2: What's the MOQ of your products? Can I have a sample order?
A2: Our MOQ is one container.Yes,we can offer sample firstly.

Q3: How is the quality of the products?
A3: All the equipment are equipped with high quality spare parts to ensure the whole quality, safe,

stable and pretty.

Q4: How to proceed if I want to print my own logo?
A4: First,please offer your logo design drawing and the position of the logo,next we will make a

sample, then sample picture or send sample to you for confirmation, finally we will go ahead for

mass production.

Q5: How about your packaging? Can you offer OEM packaging?
A5: Carton packing or wooden frame packing without fumigation. Yes, OEM packing alsowelcomed.

Q6: What's the lead time?
A6: For samples is 3~7 days,mass production time is 25days after payment with one container.

Q7: How about your after sales-service?

A7: 1.Warranty: 1 Year.

2.Maintenance policy: If there is defective in warranty, please collect them together and send pictures

to us,we will offer technical supports and spare parts according to the condition, and to discuss how to

bear the cost(freight).

Q8: Free Spare Parts

A8: We offer 5% free spare parts from order quantity when you order more than 100pcs in one time.

Q9: What document we can offer

A9:According to your request, we can offer:

C/O (certificate of origin)

FORM E / FORM F / FORM A / FORM P / FORM B / FORM R / FORM N

CCPIT stamp

Fumigation certificate

Bill of Lading

Commercial Invoice

Packing List.

Embassy stamp (Fees paid by the buyer)

CIQ (Fees paid by the buyer)