Must-read for buyers:

Shantou mutual treasure toys co., LTD

Address: guangdong province shantou city chenghai district tatsuta industrial zone

Contact: 0754-87213211, 18923913211, QQ2458595059 wholesale} {please indicate ali

      Along with the arrival of the peak season, customer problems in the process of ordering more and more, because many of them are first time to ali, the shipment was not familiar with the process, after a period of summary and feedback of the workforce, a list of some common problems solution, ordering process do not understand friend, first of all, please read this article, almost 80% of the order can well solve the problem. Of course, there are also a lot of shortcomings, welcome to come to the proposal! Your little advice will be a valuable experience in our growing process!

Q1: about how many batch, support mixed batch? Limit amount? Support pay treasure to deal?

Mixed batch of meanings: our products support a undertakes, puzzle the lowest class 1 version of the book.

               Full support pay treasure to deal, safeguard!

Q2: how is the quality of the product?
         More than 95% of the product pictures are selfies, which can truly reflect the actual product itself. However, due to the light, the shooting level and other factors, the pictures and objects may be slightly different. Due to market changes and other factors, the factory may adjust the color and packing method of the products and the outer packing, etc., please refer to the actual conditions (if some products cannot be changed in time, please point out, thank you). Although we can't let you use 1 yuan to 10 yuan batch of products, but we guarantee the quality of products at a lower price! Improve the cost performance, strive to do. High quality and low price. .

Q3: whether the goods are available online? Why are some products can't order? One thousand out of stock?
         All products are spot sales, display on a page can join the receipt of the products are in stock please rest assured purchase. Generally do not support network order, show only the immediate order, no standard price of the product, is the product we temporarily out of stock, may need to contact us. We will production orders or as soon as possible. Because the product variety is more, every day running, individual products not the shelves in time cause out of stock, please you understanding, we will get in touch with you by phone or prosperous message and processing.

Q4: are randomly at the time of delivery, can choose the style?
         Distribution of default on the issue of design and color random distribution, there are special requirements of friends can contact customer service consulting, due to the production of toys color design is random packing, we according to the actual situation of the warehouse distribution, products do not support pick pick color, in mind, to ask the customer service for details. Product is more, sometimes hard to avoid some products out of stock, hope you tolerance. If you have less hair please contact after sales return this part of the payment for goods first, next time, or replacement in the next order.

Q5: when is the delivery?
     Of delivery: delivery are unified inbox, 6 PM on the day before 4 o 'clock, photographed and payment, need to send express delivery order for the shipment (such as too many orders for products, the warehouse colleagues pick will be busy, according to the actual work sheet, without notice, please make allowance for it), after 4 o 'clock is generally the next day delivery; Usually have a larger quantity of hair logistics for pictures and payment within 72 hours after delivery (retook the payment according to the final calculation of). Because there are a lot of before order to row, and there are many customers need to repair, change of address, so we'll tidy up after again hair! We will arrange shipment as soon as possible! Hope you can understand!

PS: If the customer cancels the order after the delivery, the round-trip freight of the goods should be borne by the customer!!

Q6: What about the freight?
   For a moQ product, just take a picture and select the express freight, which is shown above. Large quantities of goods, you can contact customer service personnel, reconsult the freight.

Three-dimensional jigsaw puzzle may be because of the relatively small size, the number of choose and buy is compared commonly big, calculated on the express freight, may be it is a little deviation. Dear friends clap puzzle, you can contact customer service

Yo, consult a specific freight!

We default, shentong express for zhongtong, huitong, superior speed to independent query whether in a zone, such as not send area, please contact customer service of another Courier, freight plus.

Special note: a small number of goods (samples) generally choose express, such as Zto Huitong Shentong express delivery companies.

A large number of goods generally choose the highway shipping form,

Logistics: it is recommended to send to deppon and other insured logistics, logistics, please contact customer service to modify the freight. All logistics freight is paid on arrival, logistics are mostly calculated by volume, customer service can only give you according to the past experience to calculate the approximate volume as a reference, the specific volume has to be calculated according to the actual package.

Q7: What about the quality problems and defects?
         Are all products sell like hot cakes, as a popular former prime condition is quality! Since it is wholesale, shipment quantity is great, we can only random individual quality and appearance of the products, can't each check whether there will be a little flaw. Possible problems include:

The warehouse colleague checked and proofread the order twice from the receipt to the delivery, but it is hard to avoid that sometimes the wrong product will be sent. Dear friends can try to sell, the products on our ali are generally good sellers, please contact the customer service to refund the difference if there is any difference.

(2) Product quality problems: most of the problems can be replaced by the battery, battery placement adjustment, wire connection... Wait for the simple way to solve, selling toys to repair toys oh. Some product repair accessories can be repaired, we will provide accessories, specific details please consult after sales.

(3) the packing is damaged, express logistics crush: we will use double packing, padded cushion, compact stacked to avoid damage event happen, transport is performed by the third party logistics company, not what we can control, due to transportation reasons will not lead to the breakage of the responsibility we bear, please be sure to split open a case in front of logistics or express check!!!!! (Deppon and other insured logistics can settle claims, while ordinary logistics generally do not, please note) The transport time is affected by the weather, vehicle arrangement, traffic conditions and other factors, so it is not considered as the reason for returning goods. However, we are obliged to assist customers to deal with the problems caused by logistics and express delivery. (The terms of return are detailed below)

(4) the product has a small defect: what we do is not high-quality goods, not handicrafts, not works of art, not electrical appliances, is a common toy, the product details have done a complete description of all aspects of the product information, perfectionists or strict requirements on the product, please gorgeous turn around, elegant bypass.

Wholesale the entity wholesale network, is our problem, please contact our after-sales customer service registration processing, such as the need to repair damaged parts please contact after sales customer service, we will supply you together in the next time you order. This is as a good faith businessman must have, but please don't tell taobao or wholesale market is how to how to solve please know alibaba, here is here is to do wholesale. Taobao, a product can turn over a few times to sell, and we are basic with only a few percentage points. The wholesale, not according to the provisions of the wholesale, haggle over every ounce, please take carefully!!!!!

PS: need fill color box and main body parts, please note that color box and the main body in part due to cost is higher, we will charge a cost.

Q8. About logistics
Generally are recommended to send Courier within 10 kg, 20 kg suggestion send logistics, remote areas suggest hair and gravels, large logistics companies such as the new state. Chenghai district logistics through the country, as long as it is under the jurisdiction of the city basic that cities need to transfer at the county level. Logistics will call you after the arrival of the goods, need you to pick up the goods.

Other issues to be continued, we welcome the proposal!

  Better quality, more favorable price is the goal of our unremitting efforts! Hope our hard work can get everyone's understanding and recognition! Finally, I wish everyone a happy shopping!