Question: How much is the shipping fee, is it free shipping?
Answer: We are direct manufacturers, and we focus on sales volume, so the products do not include shipping costs. Please be aware that customers will be responsible for shipping costs when they place an order on the website.
Please fill in the fee column with < 0 > yuan. The shipping fee is charged by the logistics company, and we do not charge your logistics fee. If you need to send by express, please contact us.
Customers who need to contact the customer to calculate the price.

Question: How many items are required for a batch, and do you support mixed batches? Are there any restrictions on the amount?
Answer: We are a manufacturer that sells in bulk, and we do not sell retail. The reason for setting a lower minimum order quantity is to facilitate re-supply for our longtime customers. For friends who purchase in small quantities, please contact customer service through Alibaba Messenger. If you need to take samples, please also contact customer service.

Question: How long after payment can the shipment be sent?
Answer: We will arrange the shipment within 24 hours after receiving the payment, and orders placed before 16:00 are generally shipped on the same day.
We can generally deliver, but we do not accept urgent orders as we cannot control the speed of logistics. Please understand.

Question: How many days after shipping can I receive the goods?

Answer: The delivery time will vary depending on the distance, weather, and the different logistics company's operational procedures. Within the province, it usually takes about 2 days, while for provinces outside, it takes 5 days.
The goods will arrive within a day or so, and it will take 7-10 days in remote areas. We can only guarantee the shipping time and cannot guarantee the arrival time. If
If you have not received the goods after the corresponding number of days, please contact our after-sales service to inquire, and we will help you check.
Clear the cause, solve the problem, if the need to refuse or directly refund, need to bear the return freight and the total amount of the goods 20%

The cost is bundled as labor.

Question: How are the logistics fees calculated?
Answer: The freight charges are generally charged at 10-50 yuan per box, and the exact amount is subject to the logistics company's fees. You will pay the logistics company when you pick up the goods. We do not charge any transportation fees from you. Because the freight stations in each region are different, we cannot clearly specify the freight standards in each region. Or you can consult the freight company yourself. If you think which freight station is good, ask for the receiving point in Yiwu, and then tell us, and we will arrange the driver to send you to the specified freight station. (Only direct logistics can be specified).

Question: The logistics freight exceeds my budget, and the arrival time is slower than I expected. Can I refuse to accept the goods?
Answer: Please contact the customer service to consult before purchasing logistics and express delivery prices. The customer service will provide a reference plan. The arrival time of logistics is affected by many factors, and we cannot control the speed of logistics. If the buyer rejects the goods due to the issues of logistics costs and arrival time, the buyer will bear the round-trip freight and 20% of the total price of the goods as manual material costs. Those who are concerned should be cautious when shooting.

Question: The product I received is not as I imagined. Can I return it?
Answer: Due to individual aesthetic views and cognitive conditions, as well as color differences between computer monitors, in order to protect the interests of both parties, it is recommended that customers first take samples and purchase only after satisfaction. If customers do not take samples and directly apply for a refund, they will need to bear the return freight costs and a 20% service charge for the total value of the goods.

Question: About product quality issues and returns and exchanges

If there are any quality issues with individual products, buyers must notify us within 3 days of picking up the goods (based on the receipt signature), and provide photos to illustrate the problem. We will offer a reasonable solution, such as accumulating free exchanges (based on a minimum of 50 pieces), and in some cases, no exchanges or replacements will be provided. At the end of the year, or if there are around 50 pieces, they will be sent back. If we receive the goods and determine that there is no damage caused by human error, we will handle the situation. Buyers who are concerned should be cautious when making purchases!