1. About the color of the image
All our products are photographed with actual items, which can more truly reflect the actual nature of the products. However, due to factors such as lighting, shooting angle, shooting level, and camera quality, there may be slight differences between the images and the actual products.
2. Regarding the product dimensions, all our product sizes are manually measured, and most of our products are irregular shapes, so there will definitely be some measurement errors. All the weights of our products include the weight of the packaging, which is also measured manually, and there will definitely be some errors. In addition, due to different production batches, the weight of the products will also definitely vary.
3. Regarding product packaging, the factory may adjust the product and packaging colors due to market changes and other factors. Please refer to the actual product packaging. The packaging appearance and accessories may be changed from time to time. Due to the fact that the website images are not updated in time, the company cannot guarantee that the products received by customers will be exactly the same as the images, advertisements, and accessories. Therefore, if you are very concerned about the color, size, weight, and packaging of the product and require precise descriptions from us, please contact us in advance.
4. Regarding the pass rate, we provide our customers with carefully crafted products. We take great care in every product we make, and we are not willing to take shortcuts to achieve perfection. We believe in 'you get what you pay for.' We are in the wholesale business, not retail, so we will put more effort into our production to ensure that our vast customer base is satisfied.
5. Regarding urgent orders, we do not accept any urgent orders under any circumstances. We cannot accept orders that require arrival by a specific date, as we have no control over the shipping speed of third-party logistics and courier companies.
6. About Shipping
After payment, we will ship the goods as soon as possible. If there is stock available, we will ship the same day. If there is no stock, we will give the customer a specific shipping time to deliver their beloved items to them as soon as possible. We will also inform the customer via Alibaba Messenger about the shipping order number and phone number.
7. Regarding the receiving customer, regardless of whether the outer packaging box is damaged, it is necessary to open the box for inspection. If there are any quality problems such as damage due to transportation issues, please have the relevant transportation company issue a proof with a fresh stamp and provide it to us. We will assist the customer in making a compensation claim. Checking and signing is your right to avoid reducing the loss of damage!
8. About After-sales Service
We treat all orders with equal respect, regardless of their size. If there are any quality issues with the products, we will provide a refund within 24 hours after receiving the goods, based on the time of signature on the courier's delivery slip. Please provide the corresponding proof. If you can provide proof by taking photos, you can upload them. For light-emitting products, a video verification is necessary. It is impossible to tell if the light is on or off by taking a photo. Again, we would like to emphasize that if you do not cooperate and do not provide the corresponding proof to prove that the product does indeed have quality issues, we have the right to refuse to accept any after-sales service from you. If a dispute occurs, this is the effective proof for resolving the dispute! If an order occasionally has a few products damaged by logistics, lost their original functionality, please provide proof, and we will refund the difference for the corresponding product to you. Or you can return the product with a weight of over 5 kilograms by postal mail [over 20 kilograms by ordinary logistics], and we will bear the freight costs. If you need to send by brands like Deyong, Jiaji, Xibang, etc., please contact customer service in advance!
9. Return Policy
If there is no quality problem with the product and the buyer needs to return it, the buyer is responsible for the round-trip shipping costs.
10. About the image
Formal Declaration: All images and information on our company's website are original creations of our company. The images are taken from the actual products, reflecting our company's authentic decoration design, craftsmanship, and product quality. Please do not reproduce or distribute these content without permission. Otherwise, in accordance with the Copyright Law of the People's Republic of China, our company will pursue legal responsibility! If customers need the original images without watermarks, they can contact the customer service to request them!