Free shipping products, if there is any return and exchange, the freight costs will be borne by the agent.

 

The shipping cost is the system's default setting, and you can directly contact customer service to modify it. Any inconvenience caused to you is sincerely apologized for.

Regarding packaging: unless otherwise specified, all products are defaulted to transparent packaging bags, with a colored woven bag as the outer packaging. For special requirements, please contact our customer service.

About shipping: Orders placed before 4:30 PM will be shipped the same day, while orders placed after 4:30 PM will be shipped the next day. For urgent delivery, please contact customer service.

About Express Delivery: All small-quantity products in our store are shipped by Guotong, Huitong, Yunda, YTO, ZTO, etc. If you need a specific courier company, please contact our customer service. For large quantities, please contact our logistics customer service for further instructions!

About Color Difference

All the product photos in our store are taken from actual items. Due to uncontrollable factors such as light, environment, and photography skills, as well as the display of your personal monitor (you can try it on multiple monitors), there may be slight color differences between the photos and the actual items. For large-scale products, the color difference may be greater. Such issues do not fall under the category of product quality problems. All products are sold based on the actual items.

Before Shooting, Read This

1. The default shipping method for our store is the Alibaba cooperative courier. If there is no Alibaba cooperative courier network point in your local area, please contact our customer service immediately and indicate the shipping method you need. If there is no special notice, all delivery areas that cannot be delivered will be forwarded to the Postal EMS or Postal Express. If you need the SF Express, contact customer service to make a payment after the price is changed. The note is invalid.

2. All orders are shipped upon receipt of payment. We do not accept payment after delivery! Welcome to use Alipay! Credit card payment All products in our company are sold at actual prices, and we refuse any form of negotiation;

3. Thank you for your recognition of our products and services. We cherish every encouragement and suggestion given to us. If you have any opinions or suggestions, please contact us in time to solve them for you.

Daily shipping time;

The company's daily shipping time is from 9:00 AM to 5:00 PM. Orders shipped on the same day are subject to a 48-hour time limit, with the cutoff time being 5:48 PM.

All the products purchased by customers from our company will be delivered within 48 hours. To ensure that your order can be sent smoothly, please confirm the stock status with us before placing an order for new products. However, there may be special reasons, such as delayed delivery, and we will notify the customer. If there is no stock, we will ship the goods within 2-5 days.

1. Orders with a deposit, as well as those placed during the peak sales season, on Saturdays, and Sundays, may experience a delay in delivery time. Please understand and forgive the inconvenience.

2. If due to network failures, weather issues, or other uncontrollable factors, certain orders cannot be processed in time, delivery delays, or cannot be delivered, please understand and forgive.

3. Our company is committed to providing customers with high-quality and fast service. Since the courier company is not our business partner, we cannot make any commitment on the arrival time. The arrival time provided by us in any form is based on our experience and is for customer reference only.

 About the return issue

To fully protect your interests, our company requires that before the customer receives the product and signs for it, they should check for any tampering with the packaging. They should also open the box with the courier to inspect the product's transportation condition. If you sign for the product, it is deemed that you affirm the product's appearance and quality to be intact. In that case, the product you return must also be intact.

(2)、If the customer signs without checking and there is damage or other issues during transportation, we will not be able to provide any exchange or return services for you;

Please take responsibility for the safety of your products during the return and exchange process. If there are any defects such as transportation damage or packaging damage during the return and exchange process, our company will not be able to continue to provide you with the return and exchange service;

(4)、Any matters not covered by this system shall be resolved in accordance with the official systems of Alibaba or relevant laws and regulations.

About Packaging

The inner packaging is made of white transparent plastic film, and the outer packaging is a lightweight snake skin bag. The double layer packaging ensures safety and trust!

【Fuzzy Toy Tips】After receiving your fuzzy toy, give it a good tap and let it bask in the sun. It won't shed if you don't pull it hard (avoid contact with black suits). During spring and winter, especially in dry indoor environments, clothes already have a lot of static electricity. Those who understand physics can understand the phenomenon of static electricity adhesion. Of course, that's not shedding, but it's the fibers that were not completely cleaned up during processing! This product is filled with PP cotton, which is superior. Toys will shrink due to compression during packaging and transportation. However, it doesn't matter. Please follow my method to ensure that it is restored immediately. First, after you receive the fuzzy toy, give it a good shake to let the PP cotton restore, ensuring that it will instantly expand! Second, if you have the opportunity, please take the fuzzy toy to the sun. The sunlight will make the fuzzy toy body more swollen, and it will become larger. It is best to do so for one week, with a daily sun exposure rate of at least 2 hours.